RETURN POLICY

Returns

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We accept returns within 15 days of the purchase date. Items must be unused and in the same condition as received, with original tags and packaging.

 

Refunds

 

Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable.

 

Exchanges

 

We do not offer exchanges at this time. You may return the item and place a new order.

 

Return Process

 

To initiate a return, please contact us at nancyduncanquilts@gmail.com with your order number and reason for return. Once your return is approved, we will provide instructions for returning the item.

 

Return Shipping

 

Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

 

Damaged or Defective Items

 

If you receive a damaged or defective item, please contact us immediately for assistance.

 

Refund Processing Time

 

Please allow 10 business days for your refund to be processed after we receive the returned item.

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Updated 05/12/2024